Refund policy

Returns and exchanges

You can request a return or exchange within 30 days of receiving your bag. Please contact Elite Bags before sending an item back so we can arrange the return.

For a return or exchange where the bag is not defective, the customer pays the return shipping cost.

Defective items and warranty

If your bag is defective, please contact us with your order details and a description or photos of the problem. Elite Bags covers return shipping for a defective item. Every Elite bag has a one-year warranty from Elite Bags. Warranty issues can be reported during that year even after the 30-day return window.

To request a return, exchange, or warranty review, email info@elite-bag.com or call +20 12 0111 3331. We will review the issue and confirm the next steps and any refund or exchange arrangements with you.